Insights

Get the latest news, views and tips from digital experience experts at Glassbox.

Customer journey banking
Customer experience

Customer journey mapping in banking: A 7-step framework for success [template included]

State of digital banking 2024 glassbox
Digital experience

The State of Digital Banking 2024: Consumers Say “It’s Complicated”

Mobile ux
Mobile experience

Mobile App UX Design: The complete guide with 16 best practices

Digital customer experience
Digital experience

6 Best digital customer experience strategies and why you need them

Ai cx 2 2

Responsible AI 101 [+5 Critical Questions to Ask Vendors]

Buy now pay later regulations uk
Compliance

Buy-now-pay-later regulations are coming to the UK. Here’s what to expect.

Voice of customer
Customer experience

Voice of the Silent: AI is transforming customer feedback before our eyes

68 Why these three pillars are critical for mobile app CX
Mobile experience

What is App Engagement + Powerful Tips to Increase It