Use powerful customer analytics for financial services and banking to create frictionless digital experiences that attract and retain more customers.
Glassbox gives your teams a deeper understanding of the customer experience so they can make meaningful improvements that impact brand loyalty, customer retention and revenue.
Our digital experience platform makes it easy for teams across your organization to access a single source of truth about the digital banking, lending or payments customer experience. Precise insights, including complete session replays, can be shared between teams to enable a collaborative approach to problem-solving.
Glassbox monitors and captures 100% of your customers' digital events, providing AI-driven CX recommendations and real-time alerts when issues are impacting the customer experience. Easily quantify the scope of a problem to target improvements that will have the greatest impact on your business.
Select the sessions you need to retain for compliance or complaints handling and keep them in a secure, compressed archive to be instantly retrieved and replayed. Accelerate investigations and resolve customer complaints more effectively by finding and reviewing customer interactions to see what went wrong and why.
Quickly identify your strengths and weaknesses with our Financial Services Industry (FSI) Maturity Assessment tool.
Glassbox shows you when and why customers abandon their journeys, helping you to address the root cause of abandonments and increase your conversion rates. AI-powered behavioral insights help you to understand what customers are interested in, revealing hidden opportunities for business growth.
Give your contact center the ability to provide real-time support to customers exactly when they need it. With Glassbox’s session replay, agents can co-browse with customers to assist with their experience—reducing churn and increasing customer satisfaction.
Glassbox’s AI and machine learning capabilities detect and alert you to abnormal or irregular activity, providing real-time fraud protection. See exactly what happened during a suspicious session with precise replays that aid decision-making and help you make an informed response.
Automatically capturing every digital event is only the beginning. Glassbox’s next-generation data analysis and visualization tools help you unlock the all-important context behind your customers’ behavior.
With a deeper understanding of how your customers behave and why, you can make user journey improvements that increase customer satisfaction, maximize conversions and build brand loyalty.
Discover why six of the world’s 10 largest banks rely on Glassbox.
