Users love us — but don't just take our word for it

I love that Glassbox doesn't just show me what users do – it finds why they get stuck. The AI struggle detection is like having a sixth sense for friction points. No endless tags. No guessing. Just actionable insight. The AI struggle detection saves me hours of guessing. Instead of watching dozens of session replays, I get a clear alert: 'Users are stuck here.' It's like having a team member who never sleeps, constantly flagging what's broken. That means I fix problems before sponsors complain or ticket sales drop. Valuable? Absolutely.

I like that Glassbox uses AI, which makes it easier for me to trust them since they have a source of information from a vast majority through AI. Despite still trying other products, I find Glassbox to be one of the best.

The customer journey analysis is a fantastic tool

It's easy to understand and allows me to create analytical reports based on the session replies.

What I appreciate most about Glassbox is how it captures every digital interaction in real time, providing a comprehensive and transparent view of user behavior. The visual session replay feature allows me to quickly identify areas where users encounter difficulties. Its analytics are both robust and easy to use, enabling teams to implement data-driven improvements efficiently. In summary, Glassbox speeds up troubleshooting and significantly improves the digital customer experience.

Very user friendly and easy to navigate. Pages are so easy to understand and you will be so familiar with the steps accordingly. Also, Funnels are very much accessible to those that can view and help with further checking and investigations.

Safe information for clients with auto-redact feature.

Like utilizing Glassbox for its ease of use and intuitive interface, which makes it an essential tool for analysis and investigation. It offers comprehensive session replay capabilities, allowing for detailed tracking of user behavior and interactions on the websites. It also supports deep insights into customer journeys to identify customer issues more effectively.

How everything is linked. Obviously you get a vast amount quantitative data from your pages and journeys but you also get to understand why users aren't converting/progressing via the session recordings.