Insights

Get the latest news, views and tips from digital experience experts at Glassbox.

Customer retention

Retaining policyholders with real personalization: 3 ways to make digital interactions feel human

Customer experience in banking

The Ultimate Consumer Duty Guide [2024]

Insurance customer experience

Customer experience intelligence is the secret to attracting picky policyholders

Customer journey banking
Customer experience

Customer journey mapping in banking: A 7-step framework for success [template included]

State of digital banking 2024 glassbox
Digital experience

The State of Digital Banking 2024: Consumers Say “It’s Complicated”

Mobile ux
Mobile experience

Mobile App UX Design: The complete guide with 16 best practices

Digital customer experience
Digital experience

6 Best digital customer experience strategies and why you need them

Ai cx 2 2

Responsible AI 101 [+5 Critical Questions to Ask Vendors]