Glassbox is seeking a Solutions Engineer to join our global Commericial team.
We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.
We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies worldwide.
Our customers are the best of the best, including six of the ten largest global banks, the world’s largest hotel chain, the largest healthcare provider, and the largest telecommunications company in the U.S.
Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!
If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.
Will you join us on this journey?
What you will do ?
● Present/motivate across technical and business teams by communicating value effectively
● Manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, collaborative environment
● Be a leader across all parts of the sales process including discovery, product demonstration, training, and managing multiple evaluations
● Creating and maintain demo story data in demo environments
● Lead as reliable self-starter with a can-do attitude and the ability to work independently with minimal supervision and cooperate with cross functional teams
What do you need ?
● Bachelor’s degree or equivalent in related discipline
● A minimum of 5 years’ experience in a Solutions Engineering/Sales Engineering/Sales Consulting/Solutions Consulting role dealing with web customer experience, web analytics, or website/application monitoring
● Experience with web data analytics and web monitoring tools
● Unique balance of get-it-done and strategic planning, technical know-how, and storytelling
● Principle knowledge of website construction and infrastructure, including HTML/5, JavaScript, CSS, and an understanding of native app operating systems, platforms, and frameworks
● Understanding of web network protocol and the ability to analyze browser to server communications (AJAX/XHR)
● Principle knowledge of native app development and testing
● Outstanding customer service skills and a passion for serving clients
● Commitment to quality and success
● Strong troubleshooting and problem-solving skills
● Accept 30% domestic travel
