Real user monitoring tools
Detect performance issues before they damage CX
Combine the performance analytics of real user monitoring (RUM) with experience analytics to spot issues, learn their causes and measure their impact in seconds.
The ability to watch a user navigate the site click-by-click has been incredibly helpful in identifying issues.
Go beyond real user monitoring
Glassbox's best-in-class RUM capabilities detect performance issues, but solving problems takes more than simply knowing they exist. Our digital experience intelligence platform also provides the experience analytics to investigate, collaborate and prioritize actions based on business impact—everything you need to turn insights into action fast.
Get a real-time view of your website or app’s performance.
Let Glassbox do the work of finding and alerting you to issues and anomalies.
View session replays to discover issues and measure their CX impact.
Use business impact metrics to prioritize efforts based on ROI.
See how technical issues affect user experience
Glassbox captures all technical and user-initiated events in a single platform, analyzing them in context to help you see the CX impact of bugs, errors and performance issues.
This makes our performance analytics far more actionable than those provided by standalone application performance monitoring (APM) tools.
Find and fix issues faster
Maintaining separate real user monitoring and digital analytics solutions slows resolution times, increases tech stack complexity and makes it harder to see the bigger picture.
Glassbox has all the data and tools needed to detect any technical issue, investigate and determine root cause, and prioritize fixes based on business impact—all in a little as a few minutes.
Collaborate and prioritize
Glassbox features built-in collaboration tools that make it simple to work with colleagues across product, marketing, and technical teams to address issues faster and more effectively.
Because our platform provides business impact metrics for every issue encountered, it’s easy to prioritize efforts and address what matters most for your business first.
Identify and resolve CX issues
Capture all digital events
Automatically capture technical and user events across your digital channels, allowing you to pinpoint performance issues and how they affect CX.
Receive anomaly alerts
Understand the root cause of user behaviors across your entire site or mobile app, and action AI-powered insights to improve their experience.
Real-time Core Web Vitals
See Core Web Vitals scores in real time (rather than Google’s 30-day look back) to immediately understand how platform updates may impact your search rankings.
Session replay
Watch a video-like replay of any session to see how issues affect customers.
APM integration
Glassbox can use data from existing APM tools for a fuller picture.
Knowledge at a glance
Access all relevant information in one easy-to-use dashboard.
You're in good company
Digital innovators around the world are leveraging Glassbox to tap contextual insights, eliminate guesswork and put customer delight on repeat.
Marriott reduces support requests by 60% through activation & login optimization
Sainsbury's recovers $200k lost revenue and enhances operational efficiency
SoFi prevents $9M in potential revenue loss
Purina optimizes on-site search and product layout increasing engagement
NBrown increases new accounts by 16%
Bank Leumi boosts website transactions by 11% with Glassbox
