Real-time session replays show how customers behave and why—so you can understand and optimize your digital experiences.
The ability to watch a user navigate the site click-by-click has been incredibly helpful in identifying issues.
Glassbox automatically captures 100% of user interactions and technical events from your website or mobile app then delivers a video-like replay that makes understanding and optimizing digital experience as easy as pressing play.
Evolve from knowing what’s happening to knowing why it’s happening.
Avoid time-consuming configuration with tagless data capture.
Find the root cause of struggles and errors in no time.
Traditional web or app analytics tools focus on what’s happening, but session replay shows you why customers convert or abandon.
This is the critical information you need to decide your course of action and improve the digital experience.
Session replay will surface customer experience issues and opportunities you never knew existed.
When a new insight is revealed, you can quickly determine its overall business impact using ad hoc funnels, interaction maps and other Glassbox tools.
Real-time session replay empowers customer service teams to resolve customer inquiries quickly and effectively.
Agents can also share sessions with technical teams easily to address experience issues and reduce call volumes fast.
Glassbox captures and classifies more than 1,000 events in an average session, reproducing them as a real-time session replay you can review immediately.
Session replays include the technical and server-side events that influenced each journey, so you can resolve issues without the need to reproduce them.
Pinpoint a session by filtering by user ID, browser or Struggle Score. Or, use free text search for any value that appears in the session thanks to tagless data capture.
Digital innovators around the world are leveraging Glassbox to tap contextual insights, eliminate guesswork and put customer delight on repeat.
