Session recording tool
Session replay: See your digital experience exactly as your customers do
Real-time session replays show how customers behave and why—so you can understand and optimize your digital experiences.
The ability to watch a user navigate the site click-by-click has been incredibly helpful in identifying issues.
Get instant session replay for your site or mobile app
Glassbox automatically captures 100% of user interactions and technical events from your website or mobile app then delivers a video-like replay that makes understanding and optimizing digital experience as easy as pressing play.
Evolve from knowing what’s happening to knowing why it’s happening.
Avoid time-consuming configuration with tagless data capture.
Find the root cause of struggles and errors in no time.
Make digital analytics more actionable
Traditional web or app analytics tools focus on what’s happening, but session replay shows you why customers convert or abandon.
This is the critical information you need to decide your course of action and improve the digital experience.
Measure problems and opportunities
Session replay will surface customer experience issues and opportunities you never knew existed.
When a new insight is revealed, you can quickly determine its overall business impact using ad hoc funnels, interaction maps and other Glassbox tools.
Optimize digital customer support
Real-time session replay empowers customer service teams to resolve customer inquiries quickly and effectively.
Agents can also share sessions with technical teams easily to address experience issues and reduce call volumes fast.
Session replay done right
Any session, on demand
Glassbox captures and classifies more than 1,000 events in an average session, reproducing them as a real-time session replay you can review immediately.
See both sides
Session replays include the technical and server-side events that influenced each journey, so you can resolve issues without the need to reproduce them.
Powerful search
Pinpoint a session by filtering by user ID, browser or Struggle Score. Or, use free text search for any value that appears in the session thanks to tagless data capture.
Struggle flags
Save time by jumping to critical points in any session.
Starred sessions
Save important sessions so you can revisit them quickly.
One-click sharing
Share any session with colleagues directly from the replay.
Easy navigation
Expand your analysis to interaction maps and ad hoc funnels from session replay.
Customer experience integrations
Connect Glassbox session replay with CRM, VoC and more in a few easy steps.
You're in good company
Digital innovators around the world are leveraging Glassbox to tap contextual insights, eliminate guesswork and put customer delight on repeat.
Marriott reduces support requests by 60% through activation & login optimization
Sainsbury's recovers $200k lost revenue and enhances operational efficiency
SoFi prevents $9M in potential revenue loss
Purina optimizes on-site search and product layout increasing engagement
NBrown increases new accounts by 16%
Bank Leumi boosts website transactions by 11% with Glassbox
