Securely retain relevant digital records
Simplify digital record keeping for compliance, complaints handling and more with Session Vault.
Store and manage the records that matter
Session Vault is a secure repository to keep a record of your digital customer interactions for as long as you need. All the sessions that you deem important are automatically stored and can be instantly retrieved when you need them.
- Capture sessions precisely as they happened, regardless of device or browser
- All data is time-stamped, tamper-proof and indexed for easy searching
- A full audit log is provided for added security
Resolve complaints efficiently
If a customer contacts you with a complaint or dispute, you can instantly retrieve and replay their session to see exactly what happened. Glassbox makes it quick and easy to determine whether the complaint is valid, provide proof and resolve the issue definitively.
Retrieve regulatory data on demand
Glassbox automatically categorizes the sessions it captures and offers a search engine-like experience that significantly accelerates the retrieval process. By speeding up digital record retrieval, you can cut the cost of reviews and investigations.
Take a self-guided tour
Take our self-guided tour and experience how Glassbox delivers access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
Digital record keeping made easy
Flexible data retention
Define which sessions to retain based on multiple attributes and categories, such as customer onboarding, transactions or complaints. You also can specify how long each is retained based on policies or regulations.
Fast record retrieval
When you combine Glassbox’s ability to automatically capture and categorize all digital sessions with a robust, user-friendly search experience, retrieving relevant records becomes a task that takes minutes—not hours, days or weeks.
Secure by design
In addition to defining which sessions to retain, you have the flexibility to mask or omit sensitive or personally identifiable information (PII) and choose who has access to it within your organization.
Lower risk
Session Vault is built for reliability, privacy and security.
Flexible setup
Simply define what to retain, for how long and who has access.
Expandable storage
It’s easy to increase your Session Vault capacity whenever you need to.
Enhanced compliance
Prove compliance with regulatory record keeping requirements.
Faster investigations
Access records relevant to complaints or suspicious activity.
Resources
White paper
Record Keeping & Digital Channels
On-demand webinar
Consumer Duty: The Race to Compliance
Watch the video
White paper
Why Digital Record Keeping Holds the Key to Successful Past Business Reviews
Read the white paper
Look no further
Learn how Session Vault supports multiple digital record keeping use cases simply and efficiently.