Accelerate insights with our savvy AI assistant

Understand customer behavior in half the time — across your entire organization. GIA, the Glassbox Insights Assistant, surfaces relevant information in seconds.

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Insights on demand

Glassbox automatically captures 100% of user interactions and technical events from your website or mobile app then delivers a video-like replay that makes understanding and optimizing digital experience as easy as pressing play.

Get what you need instantly: Easily search any web or mobile session from infinite user interactions and technical events—no more manual searches or complex filters
Session insights in seconds: Quickly summarize any user session with a chat-based interface, allowing you to query the summary for further insights
Summarize your reports effortlessly: Get actionable insights and key takeaways from any ad-hoc or mobile report

See GIA in action

Take a self-guided tour

Take our self-guided tour and see how Glassbox delivers AI-powered session searches, summaries, and reports, all based on 100% of digital session data.

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Better customer experiences by lunchtime

You can’t fix what you can’t find. GIA rapidly identifies sources of friction by business impact, so teams can prioritize improvements that actually matter.

Built for (actual) humans

Designed for the average business user, GIA replaces queries, dashboards and manual reports with a simple, chat-based interface.

Free your technical teams

Let GIA handle the hard work of finding answers in your data so your tech teams can get back to working their magic.

Accelerate your business with a new class of customer insights

Make meaningful analysis a company-wide habit

From examining behavioral trends to diagnosing struggles, GIA makes customer analysis as painless and accessible as possible. Users can interact with GIA in everyday language and use single-click suggested prompts to get started faster.

Democratize data for every team

Break down barriers to customer-centricity at every level. GIA empowers any Glassbox user to make informed decisions, no matter their technical expertise. With GIA, gain insights from any report without needing to export the data for further analysis.

Destroy silos & give every team a complete picture

GIA delivers streamlined, contextual insights from 100% of technical events and customer interactions — no need to patch together multiple tools, dashboards and reports across multiple teams.

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Advanced AI + enterprise-grade security

Benefit from the most advanced AI language model without sweating over data privacy and security. GIA was built using Microsoft’s Azure OpenAI Service to support enterprise-grade security measures and prevent your data from being used to train future models.