See exactly how visitors navigate your site or app

Real-time session replays reveal the user journey, showing how customers behave and why—giving you the insights to enhance your digital experiences.

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Instantly replay sessions and uncover insights

Glassbox automatically captures 100% of user interactions and technical events, delivering video-like replays. With GIA, the Glassbox Insights Assistant, you can use AI to understand customer behavior in half the time, surfacing relevant information in seconds across your entire organization.

Move from knowing what’s happening to understanding why, quickly uncovering the root cause of struggles and errors.
Skip time-consuming configurations with tagless data capture.
Use GIA to quickly summarize sessions or effortlessly search for sessions based on any parameters.

Take a self-guided tour

Take our self-guided tour and discover how Glassbox's AI-powered session replay helps you move from knowing what’s happening to understanding why.

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Make digital analytics more actionable

Traditional web or app analytics tools focus on what’s happening, but session replay reveals why customers convert or abandon.

These insights help you prioritize actions and improve the digital experience.

Measure problems and opportunities

Session replay will surface CX issues and opportunities you never knew existed.

When a new insight is revealed, you can quickly determine its overall business impact using ad hoc funnels, interaction maps and other Glassbox tools.

Optimize digital customer support

Real-time session replay empowers customer service teams to resolve customer inquiries quickly and effectively.

Agents can also share sessions with technical teams easily to address experience issues and reduce call volumes fast.

Session replay done right

Any session, on demand

Glassbox captures and classifies more than 1,000 events in an average session, reproducing them as a real-time session replay you can review immediately.

See both sides

Session replays include the technical and server-side events that influenced each journey, so you can resolve issues without the need to reproduce them.

Powerful search

Pinpoint a session by filtering by user ID, browser or Struggle Score. Or, use free text search for any value that appears in the session thanks to tagless data capture.