Glassbox captures every interaction on your website or mobile app, alerting you to friction points so you can minimize their impact.
When it comes to digital experience, friction is your enemy. Glassbox uncovers how customers truly engage with your website or mobile app. By analyzing dozens of action types, technical events and behavioral patterns, Glassbox reveals where customers struggle—and why—so you can quickly improve CX.
Use the built-in Struggle Score to pinpoint problematic pages or screens.
Set up alerts to notify you when specific struggles or errors increase, keeping you informed of key issues.
Glassbox automatically detects more than 30 behaviors that signal user frustration. From rage clicks to slow load times to Ajax errors, Glassbox uncovers these and more, alerting you when less-than-optimal experiences are driving customers away.
Powered by trillions (yes, trillions) of user sessions, the proprietary Glassbox Struggle Score precisely measures how usability issues and technical errors impact customer experiences. Struggle Scores make it quick and easy to identify and resolve experience issues.
Glassbox automatically captures server-side technical events and correlates them with user behavior, showing you how bugs and glitches impact your customers and your business.
Take our self-guided tour and to see how Glassbox provides access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
Use GIA in the session replay module to quickly find any session with a specific struggle. Filter journey maps, interaction maps and more by struggle type, deepening your analysis and revealing greater insights into how struggles impact the customer journey.
Glassbox provides form validation, console, and display error reporting dashboards, complete with advanced filtering options for quick issue identification and resolution.
AI-powered anomaly detection learns the typical patterns and parameters of your site or app, instantly alerting you to any deviations. You can also set custom triggers for real-time notifications based on the parameters you choose.
Identify struggles and errors faster to continuously optimize your digital customer experience.
