Unlock insights from the silent majority
Most customers never provide feedback, yet product and business teams often base decisions on the less than 5% of users who do. CX Listen uses AI to give you an accurate view of how the majority of your users experience your product, even when they skip surveys.
Identify your true satisfaction score
CX Listen starts with VoC (Voice of the Customer) feedback from the users who do respond. It then uses VoS (Voice of the Silent) to find sessions with nearly identical experiences that didn’t leave feedback. By analyzing these silent sessions, CX Listen gives you a complete view of how the majority of your users experience your product. With CX Listen, you can:
Use AI to identify similar sessions across your entire user base
Measure the true scope of friction to prioritize effectively
Make business decisions based on real customer sentiment, not surface-level CSAT and NPS scores
Easily understand the context of any feedback using GIA
Take a self-guided tour
Take our self-guided tour and experience how Glassbox delivers access to 100% of digital session data for quick analysis of user behavior, performance, and retrospective insights.
See which struggles matter most
Not all friction impacts your business equally. Some problems are reported by only a handful of users but actually affect a much larger portion of your audience. CX Listen uncovers these high-impact issues, including those occurring in authenticated or behind-login areas, so you can understand their full effect and prioritize fixes that truly matter.
Use GIA to understand the context
By combining technical and experience data with AI, GIA provides actionable insights that go beyond traditional analysis. It interprets feedback in the context of session data, revealing the root causes of customer sentiment and providing recommendations to enhance the user experience—all with a single click.
Pre-built integrations
Leverage Glassbox’s seamless integrations with major VoC providers, or use our native VoC tool to create and customize surveys. No complex development required, allowing you to gain actionable insights from limited feedback.
Understand your customers beyond surveys & scores
Use customer feedback the right way
Don’t let the vocal minority dictate your product decisions. CX Listen combines VoC and VoS to give you a complete view of user experiences, helping you focus on the most impactful opportunities for your entire customer base.
Make your NPS and CSAT scores work harder for you
By pairing traditional VoC feedback with insights from the silent majority, CX Listen turns high-level KPIs into actionable intelligence that shows how users actually feel.
Learn from incomplete feedback
Single-digit scores or thumbs-up emojis only tell part of the story. CX Listen captures and prioritizes non-textual feedback and silent sessions, so you don’t have to rely solely on customers reporting issues themselves.
Integrated digital analytics and VoC
Link VoC data directly to sessions, struggles, impact and revenue.
Experience-driven feedback
Trigger real-time feedback prompts based on the experience of users.
Multiple feedback types
Prompt visitors with free text, NPS and CSAT feedback requests.
Customizable branding
Customize the VoC interface to blend with the branding of your site or app.
Look no further
Stop guessing how your silent majority feels. Understand your customers better and faster with Glassbox.