Proactive CX
Proactive CX with Glassbox: Stop Reacting, Start Predicting
Adopt a proactive approach to creating frictionless digital experiences that attract and retain more customers.
Transform your CX with actionable insights
Give your teams a deeper understanding of the customer experience so they can make meaningful improvements that impact brand loyalty, customer retention and revenue.
See precisely why users abandon your site
Understand customer drop-off like never before. Glassbox captures all user interactions across digital channels and provides visual journey mapping so you can pinpoint exactly where and why customers leave.
Accessible data for quick analysis
Data delays and access issues hinder timely analysis and action. Glassbox's auto-instrumented session data delivers real-time insights into drop-offs and friction so that you can make faster decisions based on an immediate understanding of user behavior.
Focus on what matters most
Prioritize fixes effectively with Glassbox. We use error analysis, Augmented Journey Mapping (AJM) and Voice of the Silent (VoS) to link issues to conversion drop-offs and quantify their impact, even when customers don't provide feedback. This ensures you focus on resolving high-impact issues.
Test your website’s performance
See how your website stacks up against key performance indicators and leading industry benchmarks.
Quick issue resolution
See exactly what your users experience.
Mobile Analytics
Optimize the mobile customer journey for maximum impact.
Scale without limits
Unlimited users and APIs that integrate with existing systems.
Increase customer loyalty
Drive revenue growth with proactive insights.
Multiple deployments
Glassbox supports on-prem, cloud, and hybrid environments
A unified solution anchored by session replay
Our all-in-one platform rises above traditional CX solutions by serving the diverse needs of multiple teams. With enterprise-wide reach and role-based support, we help you address complex challenges across the business.