Enterprise - Glassbox

Enterprise Grade Solution

Glassbox provides enterprise-grade customer intelligence tailored to regulated industries, including financial services, insurance, government, healthcare, and more.

With tagless data capture, real-time insights and flexible deployment options, Glassbox empowers organizations to resolve digital friction, detect fraud and maintain compliance—all while delivering seamless user experiences.

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Enterprise-grade capabilities

Data security & compliance

Session fingerprinting

Post-update session replays

AI-powered privacy

Data security: keeping PII private

Glassbox protects Personally Identifiable Information (PII) with patented real-time masking technology for both mobile and desktop. Default masking enables businesses to capture complete user data while maintaining compliance with GDPR, CCPA and other data protection regulations.

Glassbox simplifies the masking process by allowing non-developers to define rules directly within Session Replay. Multilayered identifiers ensure accurate masking, adapting to changes in app structures and avoiding overmasking that can obscure valuable insights. For complex use cases, Glassbox Professional Services provides expert remote assistance to keep your privacy measures precise and robust.

Session fingerprinting: consistent data across domains

Glassbox’s session fingerprinting technology ensures seamless stitching of cross-domain sessions, giving businesses a complete view of user journeys—even when users move between unauthenticated and authenticated spaces within a single session.

For example, an online banking customer visiting the bank’s homepage might click "Login," redirecting to a login page on a different domain. Without session fingerprinting, this redirection would result in fragmented session data and higher abandonment rates from the homepage. Glassbox resolves this by capturing the entire journey as a single, unified session, enabling financial institutions and other regulated industries to gain actionable insights without the challenges of split sessions.

Preserving historical session replays post-update

Frequent code updates are a reality for website and app owners. While Glassbox’s tagless solution ensures uninterrupted data capture for new interactions, changes to code can sometimes cause previously recorded sessions to display incorrectly, with blank pages or missing elements. To address this, Glassbox provides advanced capabilities that ensure historical session data remains accurate and accessible, even after significant updates.

Retroactive replays

With Classet, Glassbox ensures retroactive session replays function flawlessly, even after significant code changes.

Data integrity

Glassbox preserves the integrity of session data, enabling businesses to compare performance across different code versions.

Compliance

Organizations can maintain compliance records without data disruptions, meeting regulatory and audit requirements.

AI tools trusted by the most sensitive industries

The Glassbox Insights Assistant (GIA) is powered by Microsoft’s OpenAI and is trusted by the largest banks in the United States for its robust security and cutting-edge capabilities. GIA ensures that sensitive data is handled with the highest levels of protection, meeting the stringent security requirements of regulated industries.

GIA simplifies the analysis of digital interactions by enabling businesses to extract actionable insights effortlessly. From natural language queries locating specific sessions to concise summaries of sessions or reports, GIA helps teams resolve issues faster and make data-driven decisions with confidence. By combining advanced AI with enterprise-grade security, GIA sets a new standard for customer intelligence.