Users love us — but don't just take our word for it

We love that everyone in the company can access Glassbox and now with the Glassbox AI Assistant (GIA) being available on reports, it's easier than ever for any team member to view a report and quickly understand the highlights. I like the possibility of checking what user has seen when they faced any issue, to find actual end user side issue. also monitoring and reporting feature would help to have some application usage metrics and pain points of end users.

The visualisations of different data that I can collect from live websites. I don't have to actively recruit but can use data that is already available to answer my research questions. GIA keeps getting better and better. We loved using it for session summaries and now we can't stop using it to summarize mobile reports - instead of spending hours analyzing these reports, we can get a relevant summary in just seconds.

Love the session replay and its AI by which I can search for sessions without creating comlex filters

I really like the ability to see what my customers do when using the mobile app. Specifically, I use Glassbox to troubleshoot issues reported by customers and being able to understand how to reproduce an issue experienced by a customer allows me to understand the root cause and fix it.

being able to see the playback _and_ get session information like cookies and ids is incredibly helpful for doing deeper dives in other tracking tools we use. gb is a great first-line tool for finding user experience problems and confirming success of new ux features.

I love the AI part in the session replay and the way is puts togeather a summary of all sessions so that we dont need to play them back. it also has referance points in the summary to the parts in the session - which are highlighted in the summary

East way to assimilate and separate data.

Interaction maps is a very useful tool as it allows to understand how users are browsing, what they display and what they don't. The feature I use the most specifically is exposure maps. User journey is also a useful feature to map how users navigate through the website

Glassbox has a very intuative interface and this makes it easy for us to visualize complex journeys. Also the real time analytics replay is very powerfull as we can resolve issues on the fly