Users love us — but don't just take our word for it

How everything is linked. Obviously you get a vast amount quantitative data from your pages and journeys but you also get to understand why users aren't converting/progressing via the session recordings.

Glassbox makes it very easy to search and find information about sessions. The interface is intuitive, and locating specific data is quick and efficient.

It's great that I can view the customer journey through the app, and watch the relevant network calls. It helps greatly debug issues related to customer experience, and in addition get the calls. so I can create my own flows for load tests running the exact order of requests to the various services.

Probably the journey maps. Its good to get a high level view of abandons and where the traffic is coming from/going to.

Playback of the sessions is a game changer

I like it's core feature to go through the sessions and provide a solution

The software is easy to navigate, options and features are clear as well. I appreciate the additional search functions.

I love that we can see the exact user journeys that generate errors and can quickly fix them, rather than hunt through all our codebase

the ability to quickly find meaningful sessions to diagnose issues on our sites