Users love us — but don't just take our word for it

The best thing about the Glassbox tool is that it is simple and straight forward to use

I like that I can use Glassbox as a tool to troubleshoot customers issues. I can use it to validate information that customers provide to us. I also love the design of Glassbox as it is very user friendly.

I love how i can see on real time where the card members are so i can assist them

how we are able to locate online banking session using client IP and then quickly take care of the issue - we can also see all detais about the session including how the client side scripts are running

The ability to get information on the session. It's important we can obtain details about the users cpu, device, os version and other necessary for our research

Glassbox provides out-of-box session replay with search and filtering, allowing developers to directly observe user interactions, pinpointing UI/UX friction and reproducing bugs in their original context. The DOM snapshots accelerate debugging and inform targeted improvements, reducing time spent on issue replication.

Really liked glassbox as it all in one place and visuals are great

The recorded sessions that gives our team full visibility on our customer's activity.

we can view how customers login and see if they are encountering any issues and solve them