CX BI Analytics
Instant Insights, Immediate Action
Introduction
Investigate any digital issue or opportunity—and its revenue impact—in an instant. With Glassbox’s Customer Experience Business Intelligence (CX BI) suite of tools, you can analyze data immediately without waiting for engineering to tag events or for data to accumulate.
Benefits
- Speed up investigations: Analyze the impact of newly discovered issues with drag-and- drop funnels and flexible dashboards using 100% of customer experience data that’s automatically collected and available for retroactive analysis.
- Streamline workflows: Personalize dynamic dashboards and filter data on the fly in order to share findings across the organization. You can seamlessly transition from analysis to session replay to pinpoint behavior root causes and explore individual visits and experiences in the user timeline for further investigation.
- Become more proactive: Track trends in your KPIs, and get ahead of issues with AI-driven
anomaly detection and automatic alerts.
Key features
- Funnel Studio enables you to build funnels using any event or combination of events in a session. The auto-generated funnel analysis reports show you the impact on revenue, conversion and satisfaction in real time.
- Custom Reports give you the freedom to build personalized dashboards using the full breadth of data and insights in Glassbox. You don’t need to be an analyst to explore correlations between behaviors, experiences and business metrics with dynamic widgets and visualizations.
- Alerts & Anomalies can be configured with thresholds for changes in conversion rates, error occurrences or any captured digital events. Alternatively, you can turn on machine learning algorithms to automatically detect anomalies from standard patterns.
Summary
Glassbox’s CX BI suite—comprising Funnels, Reports and Alerts—provides a robust framework for understanding and enhancing the digital customer journey. By leveraging these tools, businesses can identify optimization opportunities, proactively respond to issues and deliver exceptional digital experiences.
Discover how Struggle Analysis can help you focus on what truly matters to enhance your users’ experience.
Contact our sales team for a personalized demo or visit our website for more information.
