Glassbox for Mobile Apps

Unleash the power of real-time insights to transform your mobile app customer experience. 

Mobile apps are essential for reaching customers and driving ROI. Yet, many apps fail to deliver the seamless, personalized interactions users demand.

Glassbox overcomes these challenges with a single, lightweight SDK that delivers comprehensive insights into app performance and user behavior through seven mobile reports: Overview, Crash Analysis, Network Performance, Device Performance, Engagement, Struggles, and Versions. Powered by the Glassbox Insights Assistant (GIA), these reports deliver AI-driven insights and key takeaways tailored to your needs. Whether investigating a specific crash type or analyzing network metrics, GIA dynamically adapts to highlight the insights that matter most. This allows businesses to optimize apps, reduce operational costs, and enhance user satisfaction–aligning your app’s performance with user expectations.

Seven Mobile Reports

• Overview: Gain a high-level snapshot of app usage, network health (measured by error and response rates), most popular and most struggled screens, crash data by OS version, app version insights and screen usage trends over time.
• Crash Analysis: Diagnose and prioritize crashes with insights into crash rates over time, top crash types, crash rates by app version and device, and screens or actions leading to crashes. Access a comprehensive list of all crashes within a specified period.
• Network: Track HTTP request response times, connection types, response status codes, total requests and requests per session. Analyze HTTP requests by OS version, page path lists, errors by actions and OS-device breakdowns.
• Device Performance: Gain insights into app performance with data on CPU usage by screen, memory usage by screen, slowest screens, session count by OS version, and memory usage by model or app version. Monitor rooted or jailbroken devices.
• Engagement: Measure app usage by new sessions, top-used screens, screen usage trends, actions with the most focus time, sessions by country, and deep-link session data.
• Struggles: Identify friction points with data on the most struggled screens and actions, the most common struggle types over time, and struggle counts per app version and screen.
• Versions: Track version adoption trends, monitor the latest version adoption rates and review a summary of all app versions.

Key Mobile Features

• Reliable SDK: Glassbox offers a lightweight SDK that ensures your app’s performance remains unaffected. Enable your mobile teams to instantly answer critical questions about app performance, customer experience and user behavior.
• App Session Replay: Visualize complete user sessions to understand interactions and identify areas for improvement. With the Glassbox Insights Assistant (GIA), enjoy seamless mobile session analysis with intuitive search functionalities and instant summaries, helping your team gain insights quickly and take action faster.
• Mobile Interaction Maps: Track mobile app user engagement, including taps and focus areas, to analyze their impact on user experience, conversion rates and revenue.
• Journey Mapping: Map user journeys in real-time to uncover common paths between screens and identify points of abandonment, enabling proactive optimization.
• Advanced Masking: Safeguard data automatically by masking Personally Identifiable Information (PII) out of the box, ensuring data safety without any manual intervention. Easily customize masking rules to meet specific needs, all without redeploying new app versions.

Benefits

• Improve User Experience: Gain real-time insights into user behavior and experience with session replays and intelligent journey mapping. Identify and eliminate friction points and abandonment-causing events to optimize every user journey.
• Drive Engagement and Boost Conversion: Analyze user interactions and screen paths to increase engagement and maximize conversion rates.
• Enhance Security and Privacy: Protect sensitive user data easily and swiftly with patented masking technology while maintaining comprehensive data analytics.
• Reduce Troubleshooting Time: Instantly visualize every user event leading up to crashes, allowing for quick identification and resolution of technical issues.
• Simplified SDK Management: Replace multiple SDKs with a single, robust solution that covers crash analysis, network performance, engagement metrics, conversion insights and comprehensive customer experience analytics.

Conclusion

Glassbox for Mobile Apps equips businesses with real-time, AI-driven insights and analytics to swiftly enhance mobile app experiences, boost user engagement and optimize performance—all through a single, lightweight SDK. With seven targeted mobile reports and advanced features like session replay and journey mapping, you can reduce troubleshooting time, pinpoint user friction points and prioritize resources for maximum impact. Stay ahead in today’s competitive mobile landscape with Glassbox.