Glassbox Session Replay
Comprehensive Insights for Optimized Digital Experiences
Product Overview
Glassbox Session Replay captures every interaction across your website and app, delivering unmatched visibility into user behavior. It records all user actions and technical events, revealing root causes, identifying struggles and highlighting revenue opportunities. Powered by GIA, the Glassbox Insights Assistant, you can leverage Al to understand customer behavior faster, transform session data into actionable insights and search for any session using natural language.
Benefits
- Fully Tagless Capture: Avoid time-consuming configurations with tagless data capture, recording every click, scroll and interaction across your digital channels.
- Understand Customer Behavior: Replay sessions as they occurred to observe user interactions, refine navigation and design and boost conversions.
- Reveal Revenue Opportunities: Identify points of abandonment and resolve underlying issues to reduce lost revenue.
- Efficient Analysis with Al: Use GIA for instant session summaries and intuitive search capabilities, streamlining analysis and reducing reliance on technical teams.
Key features
- GIA Summaries: Instantly summarize any mobile or desktop session, transforming data on clicks, scrolls, struggles and more into concise, actionable insights without needing to view the entire session.
- GIA Search: Use natural language (in any language) to locate relevant sessions effortlessly using a chat-based interface.
- Automated Struggle Scores: Glassbox's proprietary Struggle Score quickly identifies and measures how usability issues and technical errors impact customer experiences.
- Funnel Analysis: Investigate any digital issue or opportunity-including its revenue impact-directly from session replay using Glassbox's ad-hoc funnel analysis.
Conclusion
Glassbox Session Replay empowers businesses to see exactly how customers interact with their digital channels, uncover and resolve pain points and optimize experiences to drive engagement and revenue. By combining powerful insights with Al-driven tools like GIA, it transforms session data into actionable strategies for success.
