Struggle Analysis
Identify the underlying causes of user frustration and allocate resources to address the issue based on its impact on the business and customer experience.
Product Overview
Struggle Analysis enables businesses to identify and understand the sources of user struggles on specific pages or screens. This tool quantifies the impact of these struggles, allowing teams to prioritize resolutions that drive the greatest improvement in user experience and business results. With Struggle Analysis, you can quickly pinpoint issues, analyze user behavior and improve the overall digital experience.
Benefits
- In-Depth Insights: Understand user struggles on specific pages and pinpoint the elements causing frustration. Identify areas for improvement with ease.
- Impact Quantification: Prioritize solutions by assessing the effect of each struggle on key metrics such as exit rates and revenue impact.
- Session Drill-Down: Watch actual user sessions where struggles occurred, providing full context and clarity to the identified issues
- Journey Analysis: Analyze the paths of users who experienced struggles to measure their impact on overall engagement and user journeys.
- Comprehensive Filtering: Customize your analysis with robust filtering options to focus on specific sessions, dimensions, segments and time frames.
- Multi-Platform Support: Ensure consistency across web, mobile, and hybrid platforms by analyzing struggles on all devices.
Key Features
- Page Struggle Score: Measure user struggles on a scale from 0 (no struggle) to 1 (high struggle), with ratings from “Very Poor” to “Excellent.”
- Struggle Score Trends: Monitor how struggle scores evolve over time and evaluate the impact of your solutions.
- Page Session Widgets: Track the percentage of sessions involving struggles and those that resulted in exits from the struggle page.
- Struggles Table: Identify and prioritize struggle types based on their frequency, impact on the session struggle score and correlation with exit rates
- Struggle Details Panel: Deep dive into specific struggles, analyze affected sessions, and explore disrupted user journeys.
- Cross-Device Analysis: Analyze struggles across various devices, browsers and operating systems, ensuring a seamless experience for all users.
Summary
Struggle Analysis is an essential tool for understanding and improving user experiences. With detailed insights, impact quantification, and actionable recommendations, it helps you focus on resolving the most significant challenges affecting your users’ digital journeys
Discover how Struggle Analysis can help you focus on what truly matters to enhance your users’ experience.
Contact our sales team for a personalized demo or visit our website for more information.
