Account Manager
US - Remote - Commercial - Full-time
Glassbox is looking for an Account Manager to join our global Expansion team.
We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.
We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world.
Our customers are the best of the best and include six out of the ten largest global banks, the world’s largest hotel chain, the largest healthcare and the largest telecommunications company in the U.S.
Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!
If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.
Will you join us on this journey?
- Retention and Growth: Foster and expand customer relationships with a multi-threaded approach.
- Deliver Value: Drive measurable outcomes and impactful results across key Lines of Business (LOBs), presenting insights at the executive level.
- Prospecting: Identify and engage new LOBs, key contacts, additional use cases, and opportunities for revenue expansion.
- Data-Driven Insights: Utilize customer data, analytics, and market intelligence to identify potential high-value LOBs and stakeholders who would benefit most from Glassbox solutions.
- Map Decision Makers: Develop comprehensive account maps to understand key influencers, decision-makers, and their priorities across the organization.
- Cross-Functional Collaboration: Partner with internal teams such as Customer Success, Product, and Marketing to identify gaps in current use cases and craft compelling narratives for new opportunities.
- Tailored Messaging: Develop customized outreach strategies that align Glassbox's capabilities with the specific challenges and goals of prospective LOBs.
- Value First Engagement: Lead with value by showcasing how Glassbox can solve business critical problems, improve KPIs, and support strategic initiatives.
- Pipeline Building: Establish a robust prospecting pipeline by leveraging industry events, networking, and existing customer advocates to identify and engage untapped opportunities.
- 5+ years Enterprise SaaS Sales experience
- Both Account Management (retention) and Sales (expansion) experience with proven track record and retaining and growing a customer portfolio that includes seven figure transactions.
- Analytics or some kind of data analysis/intelligence experience.
- BFSI industry experience a very big plus