Partner Account Manager
USA - Partnerships - Full-time - Intermediate
Glassbox is looking for a Partner Account Manager to join our global team.
We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences.
We are growing and have been recognized by G2 as one of 2024's Top 50 Software Companies worldwide.
Our customers are the best of the best, including six of the ten largest global banks, the world’s largest hotel chain, the largest healthcare provider, and the largest telecommunications company in the U.S.
Now is the perfect time to come to Glassbox and help us accelerate our global leadership position!
If you are a dynamic, successful, experienced metrics-driven leader, Glassbox might be a great fit.
What will you do?
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Partner Success & Growth
- Ensure partners are fully enabled to support their customers, drive renewals, and expand customer accounts.
- Work closely with partners to develop success plans that maximize customer satisfaction and retention.
- Support partners in delivering the best services and technical support to their clients.
- Build strong relationships with partner leadership and account teams to drive long-term success.
Sales & Revenue Growth
- Help partners identify expansion opportunities within their customer base.
- Assist partners in navigating renewal processes, ensuring smooth contract extensions and upsells.
- Develop strategies with partners to drive joint revenue growth.
- Track and monitor partner-driven sales pipelines, ensuring opportunities convert successfully.
Partner Enablement & Support
- Help deliver onboarding programs for value-added resellers, system integrators, agencies, and technology partners.
- Provide ongoing enablement, ensuring partners have the knowledge, tools, and certifications to succeed.
- Regularly engage with partners to review performance, provide insights, and offer strategic guidance.
- Conduct business reviews to align on performance metrics and growth objectives.
Go-To-Market Strategy & Execution
- Develop and execute regional partner enablement plans tailored to different territories.
- Align with Glassbox marketing to launch joint campaigns and co-marketing initiatives.
- Ensure effective tracking and reporting on partner-driven deals, renewals, and expansions.
Collaboration & Communication
- Act as the primary point of contact between partners and internal teams, ensuring smooth communication.
- Provide feedback to Glassbox product and marketing teams to enhance partner enablement and support.
- Organize regular check-ins, training sessions, and strategic planning meetings with partners.
What will you need?
- 6+ years of experience in partner account management, channel sales, or business development in a SaaS B2B environment.
- Strong experience working with value-added resellers (VARs), system integrators (SIs), agencies, or technology partners.
- Proven ability to manage partner-led customer renewals and expansions, ensuring client success.
- Background in Customer Experience, Contact Center, MarTech, AdTech, Analytics, Security, or Privacy industries preferred.
- Demonstrated ability to build long-term partner relationships and influence revenue growth.
- Experience developing partner enablement programs and supporting partners in delivering services.
- Strong analytical, negotiation, and communication skills with a data-driven mindset.
- Ability to work cross-functionally in a fast-paced, dynamic environment.
- Willingness to travel as needed to engage partners and attend industry events.
- Experience with Salesforce, Crossbeam and PRMs.
- Optional - Can speak Spanish or Portuguese.
Why Join Us?
- Be part of a dynamic, fast-growing company at the forefront of digital experience analytics.
- Work in a collaborative environment that values innovation, creativity, and personal growth.
- Gain exposure to global markets and cutting-edge technology.
- Enjoy a flexible work environment with opportunities for remote work and travel.